FAQs - Mobile Web Banking

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  1. What is Mobile Web Banking
  2. What are the features of Mobile Web Banking?
  3. How do I access Mobile Web Banking?
  4. Is my information secure?
  5. How much does it cost?
  6. What devices support Mobile Web Banking?
  7. Do you have an iPhone®, Android App?
  8. What is the difference between Mobile Web Banking and Mobile Text Banking?

 

1. What is Mobile Web Banking?

It's a mobile version of Online Banking designed for your mobile phone.

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2. What are the features of Mobile Web Banking?

  • Check account balances & activity
  • Pay bills (view, set-up and delete immediate and scheduled bill payments)
  • Transfer funds (view, set-up and delete immediate and scheduled transfers)
  • Find a branch or ATM
  • Receive personal messages from your Credit Union.
  • View our most popular rates
  • Memorized accounts
  • Full site access
  • Privacy and legal information
  • Help
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3. How do I access Mobile Web Banking?

It's easy and already available for you to access if:

  1. You have access to Online Banking
  2. You have logged into online banking at least once from a deskTop computer

When you're ready to access mobile web, simply visit your Credit Union from your smart phone browser and insert your Online Banking login credentials. From there, use the menus to navigate the site and bank as usual. It's that easy.

If you are not currently signed up for online banking or not yet a member, please contact your nearest branch for assistance.

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4. Is my information secure?

Your personal information is just as secure using Mobile Web Banking as with Online Banking.  The login is password protected (same as for Online Banking) and 128-bit SSL encryption protects your data.

If you lose your phone, your accounts can only be accessed if someone has the correct login credentials.

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5. How much does this cost?

It's free.  We don't charge you to use this service, but your mobile carrier might charge you for accessing your data plan.  Please contact your mobile carrier if you are unsure about any charges that might apply to you.

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6. What devices support Mobile Web Banking?

Mobile Web Banking works with most mobile phones with internet access, but it works best with smart phones such as the iPhone®, AndriodTM, or Blackberry®.

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7. Do you have an iPhone® or Android App?

Yes.  While Mobile Web Banking was designed to be used by the largest possible group of smart phones (like iPhone®, BlackBerry®, AndriodTM, and others) via a smart phone's internet browser, additional features are available only on our Mobile Banking App for iPhone and Android devices. Learn more about our Mobile Banking App here.

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8. What is the difference between Mobile Web Banking and Mobile Text Banking?

Mobile Web Banking is online banking optimized for smart phones. It allows users to perform banking functions on mobile devices that have access to the internet.
Mobile Text Banking allows users to get quick information on their accounts through short text message commands.  Users are limited to the following functions on Mobile Text Banking:

  • Check account balances
  • Check recent transaction history
  • Add, disable, or delete a mobile phone
  • Add, remove, or edit the accounts accessed through mobile banking by text

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Learn More About Mobile Banking

 

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