FAQs - Mobile Text Banking

  1. What is Mobile Text Banking?
  2. Will Mobile Text Banking work on my mobile phone?
  3. What can I do using Mobile Text Banking?
  4. What does it cost to use Mobile Text Banking?
  5. I want to sign up now. How do I get started?
  6. How do I know my personal and financial information is safe?
  7. What if I misplace my mobile phone or if it is lost or stolen?
  8. Will Mobile Text Banking work outside Canada?
  9. I have changed carriers and/or have changed phone numbers, will Mobile Text Banking work?

1. What is Mobile Text Banking?

Mobile Text Banking is the ability to do your banking on the fly. Whether you're shopping at the mall, hanging out at a friend's place, or eating at your favorite restaurant, with Mobile Text Banking you have access to balances and transaction history right at your fingertips. Just register your mobile phone, and start Text Banking today!

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2. Will Mobile Text Banking work on my mobile phone?

Mobile Text Banking will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier for details on fees, accessibility, and delivery time.

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3. What can I do using Mobile Text Banking?

With Mobile Text Banking, you can see the account balance and recent transaction history of any account you set up.

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4. What does it cost to use Mobile Text Banking?

There is no cost to use Mobile Text Banking at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.

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5. I want to sign up. How do I get started?

Getting started is easy. If you have a mobile phone that supports text messaging and Online Banking access, registering is as simple as 1, 2, 3:

  1. Log in to Online Banking
  2. Register your mobile phone
  3. Select your accounts and confirm your Passcode.
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6. Is my personal information as secure in Mobile Text Banking as Online Banking?

Yes, your personal information is as secure in Mobile Text Banking as Online Banking.

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7. What if I misplace my mobile phone or if it is lost or stolen?

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Text Banking by visiting the Mobile Banking Preferences page within Online Banking. Once you locate your mobile phone, simply go online and Enable the feature again.
If you have lost your mobile phone or if it was stolen, please follow your mobile carrier's recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Text Banking by visiting the Mobile Banking Preferences page within Online Banking.

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8. Will Mobile Text Banking work outside Canada?

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Text Banking to work. However, please note that when the service is used outside of Canada it is on a best efforts basis only.

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9. I have changed carriers and/or have changed phone numbers, will Mobile Text Banking work?

As a security precaution, Mobile Text Banking is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to Enable your mobile phone.

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Learn More About Mobile Banking

 

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