A Career at Consolidated Credit Union Starts Here.

At Consolidated Credit Union, our employees are our most important resource. Their commitment to member service and achieving our corporate objectives continues to be the key factor in our ongoing success.

Consolidated Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With two convenient locations across Prince Edward Island as well as a growing virtual presence, we offer refreshingly honest banking, and take pride in providing an exceptional member experience.

If you feel you have the necessary characteristics to offer quality service to our owners, if you are focused and committed to excellence, if you are flexible and willing to learn, then we want to hear from you!

Current Job Postings: 

Member Service Specialist: deadline to apply: July 30, 2023

Consolidated Credit Union is currently hiring two, full time one-year contracts for the Member Service Specialist position, to start immediately. 

As the Member Service Specialist, you will be responsible for responding to inquiries about delivering advice and solutions to existing and potential members via all virtual channels including but not limited to: telephone, email, and in-person.

As the Member Service Specialist you would….

  • Identify member needs, provide products and services based on their individual financial needs and goals, and refer members to the appropriate department.
  • Receive incoming calls and effectively manage digital and online inquires; perform outbound calls and support any sales and service initiatives as per established.
  • Recommend and process product and service solutions including but not limited to: deposit accounts, term deposits, registered products, card services, digital services, Collabria credit cards, and pre-approved lending products within specified guidelines.
  • Identify trends in service recovery incidents and proactively recommend solutions to avoid reoccurrences.
  • Assist in booking in-person and telephone appointments. Ensure accurate member information and requests are recorded in the appointment scheduling.
  • Champion the understanding and provide support, demonstrations and advice to members using all virtual and self-serve channels.
  • Capture member feedback on virtual and digital services and escalate feedback to the appropriate department/individual.
  • Provide recommendations on enhancements to online services.
  • Exhibit a team approach, provide project support and complete other duties as required.

You have…

  • Completed a certificate or diploma in business (or other relevant academic or professional experience).
  • A minimum of one year of sales experience, preferably in the financial industry and/or contact centre environment.
  • Superior customer service and business development skills. 

You are…

  • Passionate about providing exceptional customer service.
  • Able to achieve and exceed business/sales objectives.
  • Self-motivated with a strong work ethic.
  • A critical thinker with problem-solving skills.
  • Accurate and have a high attention to detail.
  • A great communicator with time management skills.
Interested in applying for this role? Please send your resume and cover letter to: byJuly 30, 2023 to be considered.